Shipping Policy

Effective Date: 7/21/2026

At PFI Inc., we strive to process and ship orders as quickly as possible while ensuring all products are properly inspected and prepared for shipment.

Order Processing

Most orders are processed promptly after payment has been received and verified. Due to the nature of our products, some items may require additional inspection, packaging, or preparation prior to shipment.

Please allow up to five (5) business days from the date your order is placed and payment is received for your order to ship. Orders requiring special packaging, crating, export documentation, or freight arrangements may require additional processing time. If additional time is needed, we will make reasonable efforts to notify you.

Shipping Methods

Orders are shipped using reputable parcel carriers or freight providers selected by PFI Inc. or the customer, depending on the size, weight, destination, and shipping requirements.

Once an order has been shipped, the customer will receive available tracking information or shipment details when applicable.

Shipping Charges

Shipping charges are calculated separately unless otherwise stated and are the responsibility of the customer. Additional services such as crating, palletizing, insurance, liftgate service, residential delivery, or special handling may incur additional charges.

International Orders

PFI Inc. ships to customers worldwide; however, the customer is solely responsible for all import duties, customs fees, taxes, tariffs, brokerage fees, VAT, GST, or any other governmental charges imposed by the destination country.

These charges are not included in the purchase price or shipping charges unless expressly stated in writing.

PFI Inc. has no control over customs policies or import regulations and cannot estimate or guarantee these charges. Customers are encouraged to contact their local customs authority before placing an international order.

If a shipment is refused, abandoned, or returned due to unpaid duties, taxes, customs charges, or import restrictions, the customer will remain responsible for all shipping costs, return shipping charges, storage fees, and any other expenses incurred.

Delivery Times

Estimated delivery dates are provided by the shipping carrier and are estimates only. PFI Inc. is not responsible for delays caused by carriers, weather conditions, customs inspections, government actions, labor disputes, force majeure events, or circumstances beyond our reasonable control.

Risk of Loss

Unless otherwise agreed in writing, risk of loss and title transfer to the customer upon delivery of the shipment to the carrier. Customers should inspect all shipments immediately upon arrival and report any shipping damage directly to the carrier while also notifying PFI Inc. as soon as possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. PFI Inc. is not responsible for delays, additional charges, or lost shipments resulting from incorrect or incomplete shipping information provided by the customer.

Questions

If you have questions regarding shipping, freight arrangements, or international shipments, please contact:

PFI Inc.
Phone: 407-822-4499